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NEW QUESTION # 216
A Global company requires public documents to be translated intomultiple languages.
Which implementation should the consultant recommend?
Answer: A
NEW QUESTION # 217
A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers
Answer: A,D
NEW QUESTION # 218
Universal Containers implemented Salesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.
Answer: A,C
NEW QUESTION # 219
Universal containers want to identify potential delays in the customer support process. Which metric should the contact center management analyze? (Choose 1)
Answer: B
NEW QUESTION # 220
Customer Community toprovide customers with a self-service option for support. Which two capabilities can the Customer Community provide to Universal Containers' customers? Choose 2 answers
Answer: B,D
NEW QUESTION # 221
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